The client operates in the public legal aid sector, facing significant challenges in providing accessible services to citizens. Their department struggled with fragmented tools, no centralized case management, and the absence of a digital self-help guide. This resulted in inefficiencies, endless phone calls, and a lack of clarity for citizens seeking legal support. They needed a seamless digital solution to streamline operations.
Imagine a world where seeking legal aid feels like being lost in a maze. That was the reality for our client’s public legal aid department. Citizens were trapped in a cycle of endless phone calls, with no digital bridge to the legal help they desperately needed. Fragmented tools, no centralized case management, and a glaring void where a self-help guide should be.
Solution.
We didn’t just fill the gap; we built a digital highway. Coforge’s solution? A powerhouse of case and customer relationship management, complete with service portals that transform how clients interact with legal aid.
Client Portal: Your legal world, digitized. Case details, documents, updates - all a click away.
Smart Chatbot: Legal queries? Our AI wizard speaks your language, offering swift, accurate answers.
Appian Magic: From complex client profiles to appointment booking and dispute mediation, all streamlined on one platform.
The Impact.
85%
Reduction in Call Volumes
Now, seamless appointment bookings, dispute resolutions, financial aid grants, and a bird’s eye view of court proceedings are the new norm. Efficiency skyrocketed, and client satisfaction soared.
Key Highlights: -
All-in-One Client Portal: Every case detail, is now at your fingertips. Stay informed, always.
