The client is a leading carrier in the world's largest international aviation market and the premier European carrier across the North Atlantic, transporting more than 40 million passengers a year.
The client wanted to improve its customers' self-service experiences across touchpoints, such as boarding pass issuance, seat booking, rebooking, etc. The main objective was to provide a more tailored travel experience to customers in sync with emerging technologies. To achieve this, the client needed to improve application resiliency and availability by replacing the expensive and non-compliant legacy infrastructure and middleware of Self-Service Kiosks (SSKs) with modern microservices-driven architecture.