Our client is a Fortune 500 company and an insurance giant serving over 50 million people worldwide and is the largest provider of supplemental insurance in the United States.
The insurance client was facing several challenges in its claims management process. The back-office team operated at an AHT close to 3 times more than the target. The team’s productivity was insufficient to meet the target of minimum daily transactions committed to the client.
This case study delves deeper into the transformation that Coforge’s ProcessGym™ brought about given the client’s unique business challenges.