Coforge Strengthens IT Infrastructure for Top Lloyd's Insurer

Challenges

This top Lloyd's insurer sought to address several IT infrastructure challenges:

• Cost Reduction: Achieving cost savings beyond traditional methods was a priority.
• Transparency & Trust: Building trust and clear communication were essential for successful collaboration.
• Scalability & Simplification: Simplifying IT infrastructure to ensure it could scale with the business was crucial.
• Improved User Experience: Enhancing user experience through reliable and efficient IT systems was a major goal.

Solution

Coforge deployed a customized solution to address the insurer's needs:

• Enhanced Security: Coforge implemented recommendations from penetration testing, eliminating critical vulnerabilities and achieving "Cyber Essentials" compliance.
• Proactive Monitoring: 24/7 monitoring ensured the smooth operation of critical servers, services, and databases. Coforge proactively identified and resolved potential incidents.
• Infrastructure Optimization: Detailed analysis identified opportunities for optimization, including hardware configuration changes for efficient batch printing.
• User-Centric Approach: Efforts like analyzing and closing pending tickets reduced user frustration and improved overall experience.

The Impact

Coforge's partnership delivered significant benefits to the insurer:

• Improved Security Achieved "Cyber Essentials" compliance and significantly reduced IT security risks.
• Enhanced Efficiency Proactive monitoring and infrastructure optimization minimized service disruptions and improved efficiency.
• 42% Reduced Incidents The number of IT incidents significantly decreased, ensuring smoother operations.
• Improved User Experience Reduced pending tickets and faster resolution times led to a more positive user experience.