Coforge Speeds Issue Resolution by 90% for Risk Management Provider
Overview.
A global risk management provider faced slow test case execution, hindering timely issue resolution. Coforge's solution, integrating existing tools and creating custom dashboards, provided real-time visibility and reduced issue resolution time by up to 90%.
This global risk management provider struggled with inefficient test case execution:
Limited Visibility: Lack of insight into test case execution status and performance.
Slow Issue Resolution: Delayed identification and diagnosis of test case issues extended resolution time.
Inefficient Analysis: Manual analysis hampered root cause identification and resolution.
Disjointed User Experience: Inconsistent user experience across the testing process.
Solution
Coforge's solution addressed these challenges with a comprehensive approach:
Enhanced Visibility: Improved infrastructure configuration and tool integration provided real-time insights into test execution status and performance.
Automated Workflows: Custom business workflows streamlined issue identification, triage, and resolution.
Custom Dashboards: Designed dashboards that offered comprehensive application health monitoring and proactive issue detection.
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