The client is a telecommunications company dedicated to providing accessible, high-quality internet to communities,faced challenges keeping track of all the software that is installed on devices across the organizationand managing their lifecycle.With ServiceNow automation many of the manual tasks involved in SAM and providing a consolidated view of SAM landscape, Coforge team improved compliance and overall efficiency.
Lack of SAM standards: No defined processes, policies, or guidelines for Software Asset Management.
Absence of license harvesting: No process to gather and consolidate software license information.
No compliance reporting: No mechanism to generate reports on software compliance status.
Solutions.
The Coforge ServiceNow ITAM COE team conducted a four-week assessment to understand the existing issues and pain areas related to the as-is software asset management estate in terms of process, tool (SAMPro) and in-scope publisher portfolio (Microsoft, Adobe, Oracle, SAP and Citrix).
Coforge implemented a comprehensive solution to streamline and enhance IT Asset Management function and delivered proactive care of services using ServiceNow ITAM.
Solution Implemented:
Implemented SAMPro as a SAM solution for managing software license and compliance
Integrated discovery tools like BigFix and ServiceNow discovery to get inventory for EUC devices and servers and the software installed on them
Identified top 5 publishers and onboarded the same into SAMPro
Integrated SAMPro with Adobe publisher portal and MS Office365 portal to get user subscription data
Defined and designed the standard SAM process based on industry best practices
Configuration of SAM Service Requests for existing software request, new software request, software uninstallation, software retirement and software contract renewal
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