Coforge implements Software Asset Management enhancing customer efficiency, cost-effectiveness, and compliance.

Challenges.

• Manual license management: Software licenses were tracked and managed manually, without a dedicated SAM tool.
• No discovery tool: No system in place to automatically discover devices and software installations.
• Missing requisition and revocation process: No tool-based process for allocating and deallocating software licenses.
• Decentralized procurement: Product/Application owners handled software procurement independently.
• Lack of SAM standards: No defined processes, policies, or guidelines for Software Asset Management.
• Absence of license harvesting: No process to gather and consolidate software license information.
• No compliance reporting: No mechanism to generate reports on software compliance status.

Solutions.

The Coforge ServiceNow ITAM COE team conducted a four-week assessment to understand the existing issues and pain areas related to the as-is software asset management estate in terms of process, tool (SAMPro) and in-scope publisher portfolio (Microsoft, Adobe, Oracle, SAP and Citrix).

Coforge implemented a comprehensive solution to streamline and enhance IT Asset Management function and delivered proactive care of services using ServiceNow ITAM.

Solution Implemented:

• Implemented SAMPro as a SAM solution for managing software license and compliance
• Integrated discovery tools like BigFix and ServiceNow discovery to get inventory for EUC devices and servers and the software installed on them
• Identified top 5 publishers and onboarded the same into SAMPro
• Integrated SAMPro with Adobe publisher portal and MS Office365 portal to get user subscription data
• Defined and designed the standard SAM process based on industry best practices
• Configuration of SAM Service Requests for existing software request, new software request, software uninstallation, software retirement and software contract renewal

The impact.

• Improved Compliance Ensuring software license agreements are followed
• Increased efficiency Automation of manual tasks
• Reduced Costs Keeping track of software licenses and usage