A major UK bank with 14 million customers partnered with Coforge to develop a state-of-the-art mobile payments application. With over 7 Mn digital customers (up from 5 Mn pre-pandemic users), the bank is focused on acquiring more customers through best-in-class experience on its mobile and browser channels and the ability to provide innovative products by significantly reducing time to market.
The goal was to provide a seamless omnichannel banking experience while meeting stringent compliance requirements under the revised Payment Services Directive (PSD2). The bank’s dated online presence was built on top of legacy middleware apps integrated with mainframe technologies. The solution aimed to enhance customer engagement, streamline operations, and ensure secure, efficient financial transactions across multiple regions.