Coforge Designed a MuleSoft ESB to Offer an Agile Data Integration Solution
Overview.
Our client, a leading UK provider of everyday health & dental plans, has a customer base of over 3 million people. With more than 150 years of experience, the client offers health products and health services at an affordable price. However, multiple acquisition left the company with siloed systems and applications with different workflows and integration. The client wanted a solution that can ensure data quality and seamless updates. Coforge, partnered with the client, and built a robust integration system to address the issue.
Over the years, the client followed a growth acquisition model; and, in the journey, it inherited several unrelated platforms and siloed systems. Client wanted a unified customer view to offer consistent customer service and implement effective marketing initiatives. However, duplicate and obsolete records, coupled with data inconsistency was posing hindrance in this initiative.
Solution
Building an Integration Application
We built and designed a MuleSoft ESB (Enterprise Service Bus) based application which integrated multiple back-office systems and consolidated it into a single, uniform data source. In addition, we used advanced Salesforce connector for rapid integration.
Data Migration
Harnessed Salesforce’s Bulk APIs to migrate large volumes of data. Moreover, the batch management capabilities of Enterprise Service Bus (ESB) facilitated efficient migration, processing, and transformation of data from the source systems to Salesforce.
Data Integration
Coforge designed integration to work with custom Salesforce entities which had complex relationships. It enabled thorough deduplication and used custom batch process for frequent Salesforce updates.
The Impact
Provided a unified customer data platform through Salesforce.
Implemented data integration solution with deduplication capabilities.
The application was tuned to support 20 million records to be integrated with. In addition, it used customer-specific batch processing for regular updates.
Offered client 360-degree view of its customers available across the entire organization. It provided them with deeper insights into their target market.
Is siloed system hampering your company’s efficiency? A robust ESB could be the solution. Get in touch to know more.
