Coforge Centralizes Retail Quality Engineering reducing testing efforts by 85%

Challenges

Our client, a Retail giant, operates in a federated structure across their business units, and quality engineering is owned by the respective BUs. This led to individual quality engineering teams following siloed practices.

There was a lack of industry-standard quality engineering processes, inadequate utilization of test management tools, minimal test automation coverage, and lack of quality gating mechanism. All this combined led to higher CoQ (cost of quality) yet poor quality end-products.

Solution

• We landed a “SWAT” team for a quick transition (from 12 yrs. old incumbent)
• Established centralized test processes, test management practices and test automation framework using the Playwright automation tool
• Implemented risk-based testing (RBT) to reduce release cycle time & costs
• Test Process Optimization: Streamlined the test pyramid to ensure early defect identification, thereby reducing the cost
• Eliminated, Optimized, and Consolidated the regression pack (from squad level to central)
• Automated E2E Customer Journeys to ensure BAU for every release

The Impact

• 12 regression squad teams merged into 1 core regression team
• Real-time Test and defects analytics metrics using MF ALM workflows
• 100% functional coverage in every release
• SLA-driven governance ensuring full accountability of quality outcomes
• >85% Reduction in Regression test efforts
• 100% Automated Shakeout test
• Zero P1 & P2 in production

Do you wish to slash your regression test efforts and streamline the test pyramid to ensure early detection of defects? Connect with us at RetailAndCPG@coforge.com.