The client, a prominent multinational bank, serves approximately 40 million individuals worldwide. However, their legacy systems were outdated and failed to meet modern customer expectations. The bank grappled with antiquated applications that lacked functionality and hindered user experiences. To remain competitive, they needed a digital transformation that aligned with today’s technology-driven landscape. The case study aims to showcase how Coforge addressed these challenges by enhancing digital channels, resulting in improved customer engagement and loyalty.