Coforge Accelerates Telecom Expansion, Migrates 3K Users to PCaaS in Record Time
Overview.
A leading fibre-optics internet provider in the US serving over 7,500 users, needed to expand rapidly after a $6.5 billion demerger. With no office space for IT equipment, they required fast user onboarding across new locations. Coforge provided a consultative approach, migrating over 3,000 users within required timelines, and offering a PC-as-a-Service model for seamless onboarding.
Need for Fast and Simple User Onboarding: They required a solution to swiftly onboard new users to support their aggressive expansion and acquisition plans.
Lack of Managed Device Procurement and Logistics: They sought a service provider to manage device procurement, storage, staging, and shipping, especially in extreme weather conditions, to ensure seamless user experiences.
Challenge in Maintaining Quality and Timeliness: They faced the challenge of ensuring defect-free distribution and on-time delivery of IT equipment, crucial for uninterrupted business operations and growth.
Solution.
First, we sat down with our client to really get inside their heads. We wanted to know their goals, dreams, and all the nitty-gritty details about where they wanted to go. Armed with this intel, we crafted a custom plan to turn their vision into reality.
Seamless Transition Blueprint: We made sure everything was in line with TSA guidelines for migration, so our client could take a clean break from their parent company without any hiccups.
Smooth Onboarding: Next up, we rolled out the red carpet for our client's new users. Thanks to our Coforge Elastic.Desk technology and a PC-as-a-Service model with 1-touch configured autopilot laptops, we made sure everyone got their shiny new laptops without breaking a sweat.
Secure Deployment and Delivery: We teamed up with the big guns at Dell to make sure our client had all the laptops they needed, exactly when they needed them. Simultaneously, manage secure storage and timely shipping of devices to any location, with robust logistics monitoring ensuring on-time delivery.
AI and Analytics Integration: We leveraged AI and advanced analytics for an intelligent digital workforce, enhancing operational efficiency.
ITSM Implementation: We leveraged ITSM to enable self-service and automation. This streamlined their IT processes, making sure everything ran like a well-oiled machine.
The impact.
Our client's leap of faith in our transformative solutions paid off big time. We successfully migrated over 3,000 users, set up a new head office in under 60 days, and slashed IT support tickets by 20%. Plus, our cloud-based strategy saved them 15% on costs.
With a streamlined technology environment, improved user experience, and significant cost savings, they're ready to conquer new horizons with confidence. And we? Well, we're just getting started on the next chapter of their success story.
