Charting the Course for Digital Transformation: Coforge’s Blueprint for Modernizing Legacy Systems

Challenges.

The client faced significant operational challenges with its legacy system, Orbit: The client faced significant operational challenges with its legacy system, Orbit: 

• Data Silos & Inconsistency: Scattered information across regions, limited documentation, and lack of consolidated views for management reporting. 
• Manual Processes: Reliance on shared drives for contract management and manual billing processes.
• Technical Challenges: Slow performance, high maintenance costs, and limited integration with newer technologies due to outdated technology.

Solution

Coforge embarked on a strategic digital transformation to modernize the client’s legacy system: 

• System Migration: Replaced the legacy Orbit system with a modern Professional Services Automation (PSA) solution. 
• Data Centralization: Consolidated and centralized data for better accessibility and enhanced management reporting. 
• Process Automation: Automated key processes, such as contract management and billing, to streamline operations and boost productivity. 
• Comprehensive Documentation: Developed well-organized and accessible documentation to support seamless knowledge transfer and onboarding of new resources. 
  

Key Highlights: 

Coforge's transformation initiative yielded significant benefits:

• Structured Knowledge Base: Created a well-organized documentation system that serves as a baseline for future development.
• Data-Driven Insights: Designed data models for the Enterprise Data Warehouse to enable data-driven decision-making and unlock new business opportunities.
• Operational Agility: Laid the groundwork for a confident and agile digital transformation journey.
• Future-Proofing: Addressed legacy system limitations, ensuring long-term sustainability and competitive advantage through a data-driven approach. 

The Impact.