Charting the Course for Digital Transformation: Coforge’s Blueprint for Modernizing Legacy Systems
Overview.
A leading Career Transition and Mobility (CT&M) organization struggled with its outdated Orbit legacy system, facing data silos, manual processes, and technical challenges. Coforge's strategic digital transformation initiative aimed to replace the legacy system with a modern Professional Services Automation (PSA) solution, centralize data, and automate processes, laying the groundwork for an efficient, scalable, and future-proof IT infrastructure.
The client faced significant operational challenges with its legacy system, Orbit: The client faced significant operational challenges with its legacy system, Orbit:
Data Silos & Inconsistency: Scattered information across regions, limited documentation, and lack of consolidated views for management reporting.
Manual Processes: Reliance on shared drives for contract management and manual billing processes.
Technical Challenges: Slow performance, high maintenance costs, and limited integration with newer technologies due to outdated technology.
Solution
Coforge embarked on a strategic digital transformation to modernize the client’s legacy system:
System Migration: Replaced the legacy Orbit system with a modern Professional Services Automation (PSA) solution.
Data Centralization: Consolidated and centralized data for better accessibility and enhanced management reporting.
Process Automation: Automated key processes, such as contract management and billing, to streamline operations and boost productivity.
Comprehensive Documentation: Developed well-organized and accessible documentation to support seamless knowledge transfer and onboarding of new resources.
Structured Knowledge Base: Created a well-organized documentation system that serves as a baseline for future development.
Data-Driven Insights: Designed data models for the Enterprise Data Warehouse to enable data-driven decision-making and unlock new business opportunities.
Operational Agility: Laid the groundwork for a confident and agile digital transformation journey.
Future-Proofing: Addressed legacy system limitations, ensuring long-term sustainability and competitive advantage through a data-driven approach.
The Impact.
Data-Driven Insights Enhanced decision-making and business opportunities
Operational Agility Increased confidence and agility in transformation
