Cementing the Salesforce Landscape with Robust Best Practices

Challenges.

Our client was grappling with inefficiencies caused by managing multiple vendors for their Salesforce environment:

• Vendor Management Issues:
  • Resulted in delays.
  • High overhead costs.
  • Lack of a unified support structure for existing and future applications across multiple Salesforce Orgs.
• Customization Challenges:
  • Excessive customizations.
  • Lack of best practices.
  • Led to incidents with exceptionally long resolution times.
• E-commerce and Mobile Apps:
  • Built on Salesforce.
  • Not optimized to their full potential.

Solution.

Coforge helped in clearing up a 1-year backlog and delivering additional projects:

• Project Delivery:
  • Prioritized, groomed, designed, developed, and deployed on schedule.
• GDPR Compliance:
  • Implemented key GDPR requirements on e-commerce.
• Data Consolidation:
  • Consolidated organizational data to provide a holistic 360⁰ view.
• Salesforce Best Practices:
  • Ensured implementation of best practices.
  • Facilitated faster issue resolution.
• B2B Cloud Craze Upgrade:
  • Upgraded to the latest version.
• Mobile App Optimization:
  • Optimized existing mobile applications through the Heroku platform.

The Impact.

• Improved efficiency of applications (new and existing) and improved business operations
• 360-degree view of customer information
• Reduced maintenance cost for support and improvements