Transforming Legacy Systems: Streamlining Operations with Duck Creek

Challenges

The client faced several obstacles hindering their efforts to modernize their policy and claims systems:

• Outdated Technology: Their existing policy and claims systems relied on legacy technologies like mainframe and Java, limiting functionality, scalability, and integration capabilities. Legacy systems often struggle with performance issues and high maintenance costs.
• Skill Gap: The client lacked qualified personnel with expertise in managing and maintaining the legacy systems, making it difficult to find talent for modernization initiatives.
• Operational Inefficiencies: Manual processes and outdated technology led to high operational costs associated with managing policy and claims activities.

These challenges combined to hinder the client's ability to improve efficiency, agility, and introduce new lines of business.

Solution

Coforge implemented a multi-faceted solution to address the client's challenges and modernize their insurance core systems:

• Duck Creek Implementation: We replaced the client's legacy policy administration system with a modern solution built on Duck Creek, a leading insurance technology platform. Duck Creek offers benefits like improved performance, scalability, and pre-built integrations with other insurance systems.
• Legacy System Upgrades: In addition to Duck Creek, we modernized existing core systems, including mainframe-based claims and policy administration applications, as well as a Java-based claims application. This ensured all core systems leveraged current technology.
• New Line of Business Introduction: We facilitated the implementation of Workers' Compensation as a new line of business within the modernized system, expanding the client's offerings.
• Automation and Efficiency Enhancements: We automated daily and periodic maintenance tasks using tools like Rexx, a scripting language for legacy systems. This streamlined operations and reduced the workload on IT staff. Additionally, we implemented automated testing procedures using QTP, a testing framework, to improve efficiency and accuracy.
• Cross-Trained Resources: To ensure knowledge transfer and operational flexibility, we developed a team with expertise in both legacy and modern systems. This cross-trained team could effectively manage and support the modernized environment.

The Impact

• Enhanced Performance: Improved performance across all policy and claims systems.
• Increased Productivity: 85% increase in productivity through automated maintenance tasks.
• Streamlined Operations: Rexx tool facilitated efficient management of daily activities in legacy systems.