Streamlining Surety Operations with Sitecore for Global Insurance Leader

Challenges

The client, a global insurance leader, faced issues with their existing surety portal:

• Limited Scalability: The legacy system couldn't handle growing business needs.
• Brexit Non-Compliance Risk: The platform wasn't compliant with upcoming regulations.
• Operational Inefficiencies: Manual processes and limited functionality hampered productivity.
• Omnichannel Issues: The portal lacked omnichannel capability, a seamless user experience across devices.
• Payment Reconciliation Issues: Reconciliation of payment was a manual task that led to errors and increased time to market.

The client had the following objectives:

• Migrate the Mendix-based surety portal to the Sitecore platform.
• Provide scalable architecture
• Multisite capabilities and multilingual support
• Modular approach to roll out new modules and functionalities quickly.
• Integration via Biztalk server APIs to push data to the GSA application and generate documents based on 80 different templates
• Business rules implementation e.g. max sum insured per bond by subline of business
• Approval workflow – (approval by Underwriter)
• The system should send notifications via email on document generation

Solution

Coforge proactively worked with our client’s CIO and his team, to document these challenges in a business case and proposed to re-platform and migrate the solution to the Sitecore-based strategic platform. Some of the salient features of the solutions are:

• Scalable: Sitecore provides scalable solutions where different roles like content delivery, authoring, reporting, and search engine can be deployed on different servers. Sitecore supports both on-premises and cloud hosting solutions.
• Modular Approach: Sitecore supports modular development by which new functionalities can be rolled out to production quickly.
• Mobile Friendly: Sitecore supports both responsive and adaptive design. The proposed solution would be based on mobile-first design principles.
• Multi-site capabilities: The single instance of Sitecore supports multiple sites which would help our client to manage all these sites centrally with appropriate roles.
• Customized Dashboard: Sitecore provides functionality to create different dashboards for different roles like: Admin, Underwriter, Agency, Brokers
• Multilingual support: Sitecore provides multilingual support out of the box and the solution will use these features to provide content in Italian and English languages.
• Automated Build and Deployment
• Analytics & Monitoring: Sitecore has inbuilt analytics engine which captures every user interaction and then provides meaningful reports to business teams.
• Email functionalities: The Sitecore platform provides convenient way to send transactional and marketing emails to the users. This feature would be used to send notifications on document generation.

The Impact

Coforge's solution delivered significant benefits for the client:

• 20% Improvement in efficiency leading to a surge in new business.
• Over $500K Reduction in client’s IT operational cost
• Increased Efficiency Automation reduced processing times (e.g., renewals and financial reconciliation) from days to minutes.
• Regulatory Compliance Timely Brexit implementation ensured business continuity