Optimized Operations and Maintenance for a Leading International Bank

Challenges.

• Global Rollout: The bank needed to manage a platform serving 9 European countries (London, Breda, Frankfurt, Madrid, Vienna, Milan, Geneva, Lisbon & Dublin). 
• 24/7 Support: The requirement was for reliable and cost-effective 24/7 support. 
• Platform Development: The bank sought a partner to continuously develop and enhance the platform to meet evolving needs. 

Solution.

Coforge's partnership with the bank began in 2000 and has evolved over time. Here's a timeline of key milestones: 

• 2000: Coforge consultants joined the bank's team in Brussels to assist with system upgrades. 
• 2005: Support and maintenance transitioned to a Time & Material based offshore-onsite model. 
• 2006: Coforge established a Service Desk for the platform. 
• 2007: Offshore development projects commenced. 
• Present Day: Coforge operates under an SLA-based Fixed Price contract for application management and development services. 

The Impact.

• Reliable Partnership: Coforge ensured seamless knowledge continuity, reduced IT operational risk, and consistently met strict SLAs. 
• Agility and Innovation: Frequent platform releases (5 major and 24 minor releases a year) allowed the bank to stay ahead of regulatory changes and market demands. 
• Cost Optimization: Coforge's application managed services framework and optimized onshore-offshore ratio led to a 25% reduction in operating costs. 
• Scalability: Coforge's dedicated team provided over 1000 person-years of effort across "Change the Bank" and "Run the Bank" initiatives.