Modernizing ACH payments for a global bank with cloud APIs and microservices.
Overview.
A global bank aimed to elevate their customer experience in an intensely competitive banking landscape. The client sought to refine its Automated Clearing House (ACH) Payments system to facilitate low-value transactions. The goal was to develop a seamless, efficient, and 24/7 accessible solution that could synchronize with digital transformations, aligning technical enhancements with superior customer experience. To find a cognitive solution for their payment processing, the client collaborated with Coforge and implemented the solution within the stipulated time frame.
Client’s existing system relied on a monolithic architecture.
Scalability and agility were lacking, hindering adaptation to evolving demands.
An upgrade was needed for the underlying database to enhance performance.
Aligning technical advancements with superior customer experiences was a priority.
Solutions.
The project involved transforming the legacy monolithic architecture into a cloud-based ecosystem of APIs and Microservices, ensuring optimal Resiliency, Availability, and Consistency (RAC).
A database upgrade was necessary. Each functionality of the core banking engine was redefined and integrated as a nano service using the proprietary framework.
Coforge provided a dedicated Program Manager who ensured continuous value delivery through prioritized user stories and SLA-based production management, thereby achieving 100% milestone schedule adherence.
Our team executed a phased, disruption-free transition to the new system for our banking client, sharing 50% solution ownership.
A revamped architecture and efficient implementation heightened the corporate customer experience.
The refined 24x7 accessible ACH Payments system improved low-value transactions, aligning with digital transformations and enhancing customer experience.
The Impact.
50%
Shared Solution ownership with banking client
100%
Disruption-free transition to new ACH Payments
24/7
Accessible system for improved low-value transactions.