Functional and Business requirements not available for test basis and work forecasting: Leveraged base test case repository, domain knowledge, and same is augmented with SME reviews.
Applications not accessible or few applications owned by SME: Test results verification and sample test cases validation by Coforge to certify test coverage and correctness.
Data Migration Testing not done by the PSS owner: Data Validation is done through application testing, data comparison of two schemas, and changing migrated bookings for a percentage of sample bookings.
Frequent changes in scope with timelines intact: Scope replanning and stringent monitoring of the scope, resources, timelines, and frequent management escalation.
Reduction in UAT 2 scope by 30 %. UAT3 scope increased by over 50%
Deviation from planned execution strategy for integration testing shifting to SME testing: Coforge verified SME test results and carried out sample validation.
Single environment for development, testing, SME used by all stakeholders: Test Data management plan circulated and flowed stringently
Delayed builds causing issues with team utilization - periods of peak and troughs
Dependencies on TT for E2E caused delays.
Configuration issues encountered after data refresh which impacted execution.
UAT payment gateway was down intermittently resulting in team idle time. Re-execution effort was spent because the payment gateway didn’t work at the last step and test analysts had to re-execute the test cases again.
Itinerary Emails performance and the connection were erratic i.e. emails were working intermittently. The function went offline suddenly for the entire day. Escalations and follow up time spent to get the emails back online again.
Bugs from UAT2/UAT3 were not fixed, as a result, regression got delayed resulting in team idle time for a day.
PNRs required for data validation got delayed due to SME availability which delayed the testing of data comparison scenarios.
E2E test cases were not reviewed as planned during the test design phase. During test execution parallel review was organized to move ahead with the execution.
Issues observed in itinerary email related to delete flight scenario, arrival date, payment details, bar code, declined booking, and change booking cases for IBE and MMB.
Solution.
Test portfolio analysis
Created and implemented test strategies and plans
Project monitoring and tracking of test execution
Risk, issues and dependency management
Defect management
Test data management
Dashboard / Reporting
As-Is and To be architecture diagrams analyzed to decide the test approach specific to Tiger
Organized workshops with SMEs and Third parties to streamline the test approach
Capitalized the experience to provide customized test strategy for the program
Analyzed project test requirements, deadlines, and project management expertise to produce the most appropriate high-level plan
Created integration test plans
Leveraged the Virgin Blue Test Designs for test case basis in absence of business and functional requirements
Organized SME workshops for test design augmentation and business understanding
Developed operations and governance model for integration testing from offshore
Testing Dashboard creation for the program
Risks, issues, and dependency register management
Test management of information services testing involved integration, data migration, and vendor system testing
Data validation through application testing and testing migrated data on a sample basis which was not a part of the original scope.
Managing Stakeholder involvement for acceptance of the system, test designs, and results sign off
Risk-Based Approach: Identification of critical business areas, impact areas, pain areas
Configuring JIRA in the client environment as a central defect management tool
Defect management
Coforge role: Process Holder, test management and governance
Verification of system test execution result provided by application owners
Validate the environment readiness and deployment via sanity test and execute the role-based evaluation
Testing the overall system developed in the UAT environment through integration testing of critical business processes
Design and execution of end-to-end test cases.
Performing the final configuration test by end-to-end flows
Regression test as a part of Cutover Support
Sanity during Go Live
System Test Results Validation: Test results of various applications participating in UAT 2 and 3 were validated.
Go-Live support -execution of test scripts during cut-over
System Testing of business-critical Travel Commerce applications:
Internet Booking Engine
Manage My Booking
Web Checkin
Travel Agency Portal
Mobile Application
Staff Travel
Itinerary Emails
Set of an automated and reusable test case, providing the airline with an optimal and efficient testing solution
Automated IBE regression suite
Reusability of test designs across the applications viz. IBE test designs customized for TA portal, mobile application
The Impact.
The migration to the new version of the Passengers Services Navitaire system was carried out well before the planned time and the transition was without any operational delays.
