Daily banking activities get a shot in the arm with a unified automated process delivered by Coforge

Challenges.

Below are a few key challenges faced by the client: 

• The customer was using manual process for customer onboarding process which was not scalable and flexible.
• Customer dissatisfaction and loss of business
• Various third-party systems were involved in the present business process.
• The client aimed to maintain customer experience, user friendliness and confidence
• They also wanted to reduce the risk to customers and banks in the online process

Solution.

• Coforge delivered a unified automated process and an orchestration system that allowed customers and banking professionals to use the banking processes more efficiently.
  
• Our applications were aimed at improving overall customers banking experience by automating day-to-day banking process and to provide an opportunity for customer onboarding and to operate all the banking activities (Digital Growth) using mobile or any other internet connected device at ease
  
• The solution followed an objective to create a reusable framework (via API enablement) which could be eventually extended to various other business units and transformed into a corporate solution.

The Impact.

• Enablement of digital signature functionality
• Omni channel process
• Better visibility on the processes and handling
• Improvement in employees' productivity and customer satisfaction