Airline Bookings: A High-Flying Transformation with 70% Improved Process Automation using Apian leading to Doubling bookings from Travel agencies locations
Overview.
The client is a leading Middle Eastern airline using legacy systems for its business operations.
Imagine an airline giant, navigating the skies but grounded by outdated tech. Their legacy system was a bottleneck for growth as it struggled to welcome new travel agencies and sync with modern data streams.
Their legacy system is built on Cobol which has challenges in accommodating new brands (travel agencies) and integrating with different systems to consume and feed the data.
Solution.
The client is in the travel business and collaborates with various agencies to sell travel products. Appian was identified as the business process automation platform to address its current challenges with legacy UI. Appian would allow them to process deferred ticketing and operate legacy systems to meet market demands, using some of its facilitates:
Seamless Automation: Ticketing and schedule tweaks are handled with finesse.
Boundless Integration: A welcoming hub for numerous travel agency portals.
Rule-Based Precision: Tailored business rules for ticketing
The solution was perfect in meeting customer challenges:
The current application ‘Atlas’ is built in Appian which concentrates on automating the ticketing and any schedule changes for bookings.
The current system integrates with various aggregators (Travel Agency portals) – Integrating is simple and adding new brands (travel agencies) is easy.
Allows the client’s Fulfilment team to configure business rules for deferred ticketing and managing schedule changes
Built reports to identify areas for automating ticketing and schedule changes
The Impact.
Integrating with multiple new travel aggregators and suppliers unlocked the flexibility to introduce a wider range of travel packages, potentially doubling bookings.
Achieving 70% automation in processing has significantly boosted the efficiency of the Fulfilment team.
Automating 75% of deferred ticketing bookings has streamlined operations, enhancing the Fulfilment team’s efficiency.
As a result:
Bookings Doubled: Thanks to partnerships with new travel aggregators and suppliers.
70% Process Automation: The Fulfilment team now flies higher with unmatched efficiency.
75% Deferred Ticketing Automation: Streamlining taken to new altitudes.
The client achieved key milestones:
Expansive Collaboration: United with diverse agencies to diversify travel offerings.
Appian, ‘Our North Star’: Pioneering in addressing legacy challenges, ensuring seamless deferred ticketing and compatibility with existing systems.
