A Leading Insurer Burdened with Manual Policy Management - Rescued by Duck Creek Regression Automation
Overview.
Duck Creek - a robust insurance platform is unanimous the first choice of insurers for operational efficiency. However, the migration to this cutting-edge P&C insurance platform is an arduous mission. To cut down the manual effort spent on regression and integration testing of the Duck Creek system, a leading regional provider of property and casualty insurance partnered with Coforge. We came up with a solution to test and compare the forms against pre-set standards along with seamless integration testing resulting in huge cost saving.
The client was looking for full automation of regression testing for the Duck Creek Policy and billing components including the downstream integration. Adding to the challenge, they wanted to achieve this strategic goal before the end of the calendar year which was just a quarter away. The client wanted to not only save on testing for frequent releases but also touch upon systems & components that were hardly getting regressed.
The client was facing major issues with:
Full regression automation of Duck Creek policy and billing systems covering all the LOBs it was already live on.
Integration testing with downstream systems of reinsurance, claims, OnBase, and data warehouse.
Testing of Duck Creek policy forms against pre-set standards for templates and contents.
Creating an expansive set of complex and big policies. This step was an essential ingredient for testing the stability as well as scalability of the Duck Creek deployment.
Full automation to achieve end goals and slash expenses on the regression testing of the frequent releases.
Solution
Coforge’s agile team proposed and implemented:
Automation through “Automate Plus – It is a leading-edge robotic process automation solution. Created on top of the .NET framework, it is architected to use the Selenium WebDriver which offers the flexibility to work with multiple browsers. The tool has a refined feature to record and play the scripts on the Duck Creek platform. The solution is also supported with a “PDF comparer” component which enables the system to compare the policy forms against a pre-defined baseline form. The tool is advanced enough to do a pixel-by-pixel comparison of the forms including the data content, form templates, and images/logo on the form.
Regression Suites – Two sets of regression buckets were designed for the client. First one was a mini regression suite that generates approximately 50 policies. During weekdays, the policies are run to cover business owners and umbrella policies. The second one was a full regression suite that is executed during weekends or month-ends creating more than 350 policies. Both regression suites were designed to ensure maximum coverage across policy LOBs, billing, integration, and various policy transactions.
Once the execution was completed, the system was configured to send automatically generated policy number reports. Likewise, it generated the logs and error screenshots of the system for detailed diagnostics in case of failures. It gave an extra edge to the client.
Key highlights of the solution:
Automation based on “Automate Plus” – Coforge’s strategic tool for Duck Creek automation.
Complete automation for full regression which created more than 350 policies spanning multiple LOBs and coverages.
A mini regression set of policies that empowered the client to create 50 policies in just a few hours and covered multiple LOBs, coverage, and complexity.
Automation of Duck Creek billing spanning policy creation and corresponding billing transactions.
Integration testing with – A. Client’s in-house reinsurance and claims applications B. OnBase for policy documents C. Duck Creek shredding and data warehouse.
Comparison test for Duck Creek policy forms which is run on the regression generated policies and compared against a pre-set baseline form.
Reporting of regression results with policy numbers and detailed status on Excel documents which can be automatically shared over configured emails.
Error diagnostic logs and full screenshot capture for failures or Duck Creek run time errors.
Regression is triggered - batches over weekends for full regression and daily ones for mini set of regression.
Solution can also be used for policy creation so that it can be used for downstream testing.
The Impact
Cost Savings – Replacing the manual regression testing with a high-velocity automated system saved the client a fortune.
Time-Saving – The Coforge solution drastically cut down the generation time for a large policy from 35 hours to 1 hour.
Robustness – The regression suite had the maximum coverage in terms of functionality and ensured enough load on the system with multiple runs alongside. The outcome was a stable and reliable Duck Creek deployment.
High Success Rate - A rapid and effective Duck Creek deployment by ensuring a success rate of 100% for mini regression and 95% for the full regression suite.
Are you still burdened with manual policy management? A cutting-edge automated insurance platform could be the solution. Get in touch with us and give us an opportunity to assist you.
