By optimizing operations, Coforge accelerated new feature delivery and enhanced quality for a Travel enterprise.
Overview.
A global leader in luxury holidays, events, groups and incentives, corporate and government travel, retail and marine travel required a partner capable of overseeing complex systems and ensuring seamless service delivery. Coforge successfully implemented Offshore Delivery Model for the client, operating using SAFe Agile practices across 17 varied technologies and platforms.
In the post-pandemic era, the client struggled with a complex mix of technologies, made worse by poor system support. This heterogeneous landscape posed significant obstacles to system maintenance and operational fluidity. The primary hurdles encompassed:
Rapid scaling up, to meet growing business requirements for self-service, operational efficiency, and faster releases
Specialized skills to meet the requirements of complex landscape, core platform and domain knowledge
Implementing SAFe Agile practices, for business value mapping
Solution.
To address the multiple issues, the client partnered with Coforge to design a model that allowed users to harvest unique service values and increase the serviceability of their systems by providing below solutions:
Setup of SAFe lean and agile practices and processes for the client organization, aided by strong Governance framework to ensure seamless delivery
Rapid scaling of operations at offshore providing access to right talent needed to accelerate delivery of business value
Development of core Flights engine integration with various airlines, GDSes and aggregators using proprietary and IATA’s NDC APIs
Feature Delivery and L3 Support for core Hotels Booking engine supporting B2B distribution capabilities across a range of holiday & TMC clients and internal client brands.
Multi-tenant B2B & B2C distribution channels for multiple brands allowing client to market and offer multiple products, enabling personalized customer service and self-service using single code-base for operational efficiency
Enabling enhanced self service and new feature delivery across client holidays platform
Support & Maintenance services covering L2 and L3 support across multiple platforms and service lines
The Impact.
Faster releases based on streamlined processes with 100% SAFe Agile experienced team
45% faster onboarding of new Supplier integrations across flights and hotels service lines
Global capacity providing 24x7 coverage and access to niche skills like site reliability
100% regression automation for Bed Bank Platform
To learn more about our game-changing solution, contact us at travel@coforge.com or send us a message, and our team will connect with you.
