Success stories

Building Next Generation IT Services Operations for an International Coffee Chain

Written by Admin | Sep 3, 2024 1:45:40 PM

The client wanted to build a unified service delivery model capable of delivering seamless support across regions. The current landscape had a highly fragmented service delivery model, with regional silos, limited support availability, disconnected ITSM systems, and minimal self-service options for users. This resulted in poor user experience, delays, lack of visibility into requests, and operational inefficiencies.