Boosting ROI with Interline Audit Services for a National Carrier
Overview.
With more than 14 codeshare partners and operating in more than 35 European destinations, this airline pilots 12 aircraft. It transports more than 1.8 million passengers annually.
The airlines set out to boost their ROI related to interline services. They enacted internal cost-cutting measures by reducing manual efforts and increasing staff efficiency by enhancing their revenue accounting system.
The airlines wanted to enhance the capabilities of their fare audit system to reconcile interline audits better, capture greater value, and increase ROI. The client aimed to reduce the auditing backlog and increase productivity and efficiency.
Solution.
The client selected MonaLisa as a solution to simplify the processes in their in-house revenue accounting solution and grow their sales volume.
Some of the salient features of the solution included:
Integrated BPO fare audit services with the sales check module
Possibility of issuing Agency Debit Memos (ADMs) and Agency Credit Memos (ACMs) in the revenue accounting system and interface with the BSP link for mass loading of files
Automatic and efficient interline audit and invoicing through the Simplified Interline Settlement (SIS) invoicing error check module
Numerous customized solutions including special Electronic Miscellaneous Document (EMD) processing requirements
User-friendly data processing that increases the effectiveness of the Revenue Accounting department with minimal, manual effort
Easy integration and interface with the SAP financial system
Modular and scalable solution to expand operations
Simple and easy-to-use system with comprehensive Revenue Accounting functionalities
Comprehensive Management Information System
(MIS) reporting
Customized General Ledger interface
The Impact.
More Improvement: Coforge’s interline auditing services significantly reduced the manual work and improved the internal billing process. We improved the rejection ratio, especially in the wrong application and overbilling Special Prorate Agreement (SPA) amounts and tax. • More Satisfaction: Coforge’s fare audit services shortened the recovery process and significantly reduced revenue leakages without requiring additional resources. • More Efficiency: The efficiency of the staff increased. The airlines reduced the time required for preparing rejection invoices gradually, resulting in increased ROI.
Customer Testimonial
“With Coforge” Fare Audit Services we were able to cut the auditing backlog, increase productivity and efficiency, and improve our ADM collection value without the increase in personnel. Coforge’s Interline Auditing Service reduced the manual work required to move the data between the systems and have the rejections readily available in MonaLisa for uploading to SIS. Our efficiency has increased and we can gradually reduce the time to rejections. Coforge has improved our rejection ratio, especially concerning taxes.”
Revenue Accounting Manager of the airlines
Call to Action To know more about our game-changing solution, connect with us at travel@coforge.com
