Boosting Productivity and Delivering a Unified Experience across Customers & Employees
Overview.
The client is a global leader in the elevator and escalator industry, seeking to enhance API management for customers, consumers, and administrators. Their goal was to create a unified portal that supports seamless API access, predefined approval workflows, and efficient user interactions. They needed a solution to streamline API requests, ensure compliance, and enhance the developer experience for API management and usage.
Our customer, an engineering global leader in the elevator and escalator industry, was looking for an interface focused on API management, facilitating a seamless experience for customers, consumers, and administrators. Some of the key expectations from a unified portal were:
Customers should be able to access ACM internal portal using communities
Efficient, product-agnostic experience for consumers to expose / use APIs
Enable admins to approve / reject API requests, based on profile / organization policy
Predefined approval processes based upon specific workflows
Users should be able to interact with groups and access APIs, news, and tutorials
Solution.
Coforge leveraged the Salesforce Community (Experience Cloud) to create an efficient and user-friendly API management platform.
A comprehensive API approval workflow streamlined the process for developers seeking API access, ensuring compliance with organizational policies.
Portal served as a central location for developers to publish and consume APIs.
ACM Package served as the robust backend foundation that ensured secure data storage and management of critical API information.
Seamlessly integrated API Mocking service allowed developers to test and explore API functionality directly within the portal or through external clients.
Salesforce Just-in-Time provisioning enabled automatic user account creation for developers upon accessing the Community platform.
The Impact.
35%
Improvement in development lifecycle
40%
Reduction in Approval timelines
Improved Developer Experience: Centralized platform simplified API discovery, exploration, and consumption, resulting in faster development cycles and increased developer productivity.
Enhanced Control and Security: Streamlined approval workflows ensure controlled access to APIs while the robust backend architecture guarantees data security.
Streamlined User Management: Just-in-Time provisioning offers a convenient and efficient way to manage user accounts within the Community platform
