Banking on the Future: Riding the wave of Advancing Technology for Global Success
Overview.
Coforge leveraged Pega’s advanced decision capabilities to revolutionize case management in the global banking sector. By implementing predictive analysis tools and achieving seamless integration with external interfaces, we enhanced operational efficiency and decision-making clarity. This innovative approach led to a 35% increase in performance efficiency, setting new industry benchmarks and uncovering new opportunities for streamlined operations and improved safety.
Facing a challenging landscape in need of an advanced Case Management solution, our mission involved overcoming several significant obstacles, including:
Limited system flexibility.
Integration capabilities.
Scalability issues.
Need for cohesive work across more than 10 business teams.
Navigating through un-integrated systems.
Solution.
Leveraging Pega’s sophisticated decision capabilities, Coforge developed a highly effective solution:
Implemented a predictive analysis tool to recommend the next best actions, products, and offers, enhancing case management accuracy and efficiency.
Achieved seamless integration with various external interfaces, promoting a fully digital and efficient operational flow from start to finish.
The Impact.
50%
Improved success Rate
The transition to Pega marked a significant turning point, akin to discovering a breakthrough path:
Employed Pega Marketing to enhance decision-making clarity, effectively cutting through prior obstacles and uncertainties.
Gained an unprecedented overview of processes, identifying new opportunities and streamlining operations.
Key Achievements
This project was not just about reaching a goal but setting a new standard in global banking technology:
Delivered a solution that significantly improved operational safety and success rates, with a notable 35% increase in performance efficiency.
Pioneered innovative approaches, transforming challenges into opportunities and redefining industry benchmarks for success.
