Automation using Copasys for 20x Quicker Review of Payments at 50% Lower Cost in Mortgage Servicing.

Challenges.

The client faced the following challenges in mortgage servicing:

· Rising expenses and falling productivity

· Need for quicker and cost-effective payment review solutions

· Desire to alleviate pressures and increase loans serviced per team member

Solution.

Coforge implemented automation with Copasys to address the challenges, including:

· Enabling a 20x quicker review of payments

· Achieving a 50% reduction in the cost of mortgage servicing

· Implementing a rules-based Quality Control platform for consistent results

· Eliminating human errors and reducing the number of cures required

The Impact.

The impact of Coforge's Copasys Automation solution is summarized as follows:

· 20x quicker review of payments in mortgage servicing

· 50% lower cost in mortgage servicing

· Enhanced operational efficiency and cost-effectiveness

· Consistent results and reduced human errors