Coforge and Pega Systems transformed the Sheriff’s Office Record Tracking System (SORTS), automating processes, integrating with JusticeLink and Revenue NSW, and enhancing reporting and UI. This modernization reduces maintenance, improves operational efficiency, and enhances customer experience, with an anticipated 30% reduction in FTEs.
Sheriff’s Office Record Tracking System (SORTS) is an application within DoJ on which the civil cases are handled by various users like Sheriff Officers, Civil Operations Users (COU), Officers-In-Charge (OIC), Regional Managers and others.
The legacy SORTS application does not meet the technological needs anymore.
The application is not scalable to changing operational needs.
Case workflows and data are not related together resulting in large maintenance efforts and time.
There is no integration with external applications like JusticeLink and Revenue NSW.
The existing reports are manual via spreadsheets and emails.
Solution.
Effectively automate the existing processes thereby reducing the turn-around-time from operational front.
Simplify the UI and configurations for business and admin users to manage the operations easily.
Enhance the seamlessness by integrating with Justice Link and Revenue NSW applications to auto-process updates and notifications.
Improve the reporting capabilities and auto-scheduling of reports via emails.
Elevate the customer experience via real-time correspondence to external parties.
The impact.
Automated processes and correspondence capabilities.
Secured application that is available on cloud.
Seamless experience with access to JusticeLink and integration with Revenue NSW applications.
Robust audit tracking tracing to minute levels.
Improved reporting and access management features.
Though not quantified by the client, the expected FTEs would be reduced by around 30%.
