Automated business Operations for a leading multinational pharmaceutical and biotechnology corporation

Challenges

The client faced following challenges:

• Delay in application responses due to lot of manual process, leading to customer dissatisfaction.
• Incomplete view for the application and related data artifacts.
• Agile delivery with 20+ business teams involved.
• Multiple un-integrated systems.

Solution

• The solution created was entirely automated with no need for the operator to manually enter the application related data.
• Solution ensured automated correspondence generation, saved time for the business operators to add or remove clauses.
• Solution enabled straight through processing which helped in automated application processing and reduced time.

The Impact

• 50% of efficiency improvement in case creation.
• 50% Efficiency improvement due to automated outbound and inbound correspondences.
• 36% of cases were automatically processed without any manual intervention.
• The client is now 100% Green with no paper being used in the case processing.