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BPS Travel Transportation & Hospitality
Maintaining 99% Quality Levels while Transitioning Customer Service for a Seamless Customer Experience
BPS Travel Transportation & Hospitality
43% Improvement in C-SAT scores for a voice-based customer service
BPS Travel Transportation & Hospitality
Improving Customer Experience by Reducing Issue Resolution Time by Nearly 70% for a leading European Airline
ServiceNow
Scaled and updated the existing ITSM processes in line with Industry standards. Consolidated their Service Desks and Improved end-user experience
BPS Travel Transportation & Hospitality
25% improved customer experience & ~$2m in potential savings in an international airline’s platform migration
BPS Travel Transportation & Hospitality
90% Faster Speed to Answer, 8% More Sales Conversion: Transforming a Low-Cost Airline's Call Center
BPS Travel Transportation & Hospitality
99% quality and exceeding expectations with Customer Service Transitions for Best Customer Experience
BPS Travel Transportation & Hospitality
41% Faster Call Handling, Happier Customers
BPS HEALTHCARE LIFESCIENCES
Growth Partner for a Fortune 50 Managed Care Organization
BPS HEALTHCARE LIFESCIENCES
AI driven Compliance automation for a Large Health Care Organization
BPS HEALTHCARE LIFESCIENCES
Growth Partner for a Fortune 50 Managed Care Organization
ServiceNow
Unlocking Efficiency & Transparency: Coforge's Modern Solution Empowers Utility Company and Developers.
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