Audit & Case Management Solution for a Public Sector Unit, India.
Overview.
Coforge developed a Pega-based Audit & Case Management Solution for a large Indian Public Sector Unit, enhancing efficiency with integrated planning, offline capabilities, and advanced analytics. Scaled to 30,000 users across 180 sites, it reduced operational costs by 40% and automated case creation by 30%, optimizing audit processes globally.
No integrated process from Audit planning to execution.
No centralized process and document repository, resulting in high time to execute Audits.
Lack of coordination between offices across geographies affecting wholistic Audit results
No advanced features to provide informed & next step strategic decisions.
Solution.
Developed integrated Audit and Management platform consisting of Pega, OpenText, MDM, Reporting Engine to do audit planning, offline processing, creating Audit knowledge repository and artifacts.
The solution scaled up to 30000 users across 180 sites.
Solution could meet varied process, org complexity with minimal development effort using Pega’s advanced features such as NBA, situational layer cake, predictive analysis.
The solution enabled users to operate from remote locations with no internet connectivity using Pega’s offline OOTB features, reducing manual data entry effort.
The impact.
Reduced Audit operation cost and effort by ~40%
Reduced effort and budget over-run while executing long running & multi geographies audits.
Solution provided Optical Character Reading (OCR) capabilities automating case creation and reducing manual effort 30%
Designed audit tool kit, leveraging advanced KM features which ensured audit in a more controlled environment.
Enabled multi-language support which resulted in faster retrieval and search of documents and data across various components of the solution.
