Provides a brief introduction to the client’s business, industry, and the specific challenges they encountered. Also, try to set the context for the case study’s objective in solving complex business challenges.
Airline is taking a significant step forward in the transformation of airline retailing program. A first of its kind in the industry to bring personalization and real-time insights through adoption of Offers and Orders.
With the change from legacy PSS to ONE Offer Order management system, the complex implementation requires Business Process Testing along with Business Continuity Testing to make sure that there is no impact to the airline business.