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Airline Bookings: A High-Flying Transformation

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Overview.

Coforge’s Appian-based solution revolutionized an airline’s legacy system, enabling seamless automation, boundless integration, and precise rule-based ticketing. The results: bookings doubled, 70% process automation, and 75% deferred ticketing automation, all while collaborating expansively with diverse travel agencies.

Challenges.

Imagine an airline giant, navigating the skies but grounded by outdated tech. Their legacy system was a bottleneck for growth which was struggling to welcome new travel agencies and sync with modern data streams.

Solution.

Enter our tech marvel solution crafted on Appian. It’s not just an application; it’s your first-class ticket to:

  • Seamless Automation: Ticketing and schedule tweaks are handled with finesse.
  • Boundless Integration: A welcoming hub for numerous travel agency portals.
  • Rule-Based Precision: Tailored business rules for ticketing
  • Insightful Reporting: Pinpointing automation opportunities.

The Impact.

  • Bookings Doubled: Thanks to partnerships with new travel aggregators and suppliers.
  • 70% Process Automation: The Fulfilment team now flies higher with unmatched efficiency.
  • 75% Deferred Ticketing Automation: Streamlining taken to new altitudes.

Key Milestones

  • Expansive Collaboration: United with diverse agencies to diversify travel offerings.
  • Appian, ‘Our North Star’: Pioneering in addressing legacy challenges, ensuring seamless deferred ticketing and compatibility with existing systems.

Bring us your challenge.

Let’s Coforge your next success story.

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