Addressing application challenges for an International Airport Authority
Overview.
A public sector entity in the Asia-Pacific region faced significant challenges with high turnaround times and manual, paper-heavy processes that hindered efficiency.
The organization struggled with inflexible systems, scattered data, and stringent regulatory compliance. Over 20 business units operated in silos with numerous unconnected systems, necessitating a comprehensive digital transformation.
Solution.
Coforge, in collaboration with Pega Systems, implemented a robust solution designed to streamline operations:
Agreement Tracking System: Log and monitor agreements.
Document Management System: Manage records seamlessly.
Intervention Mechanism: Enable senior official intervention when needed.
The Impact.
The implementation of this digital solution led to remarkable improvements. Manual case creation was eliminated, doubling case processing speed. A single point of contact simplified applicant navigation. Assessment times were halved, dramatically improving service delivery. Clever reuse of existing systems and resources resulted in $1.4 million in cost savings. Overall, the pace of case assessments doubled, ensuring timely resolution for citizens and enhancing operational efficiency
