Achieving a 43% Reduction in Average Handling Time for Tax Research Using Robotic Process Automation (RPA).

Challenges.

The client encountered the following challenges in tax research:

•    Lengthy average handling time for tax research

•    Manual and resource-intensive research processes

•    Need for improved operational efficiency and cost reduction

Solution.

Coforge implemented a comprehensive RPA solution to address the challenges, including:

• Automating tax research processes using RPA technology
• Reducing average handling time by 43%
• Implementing efficient and cost-effective RPA solutions for tax research
• Enhancing operational efficiency through robotic automation

The Impact.

The impact of Coforge's RPA solution is summarized as follows:

•    Achieved a 43% reduction in average handling time for tax research

•    Streamlined and automated tax research processes for improved efficiency

•    Significant cost savings and resource optimization

•    Enhanced scalability and operational agility