Achieving a 2x Increase in Underwriting Efficiency through Process Re-engineering.

Challenges.

The client encountered the following challenges in underwriting:

· Lengthy request processing times

· Slow turnaround for new requirements

· High infrastructure and tele-interview costs

Solution.

Coforge implemented a comprehensive solution to address the challenges, including:

· Reducing request processing time by 40-50%

· Accelerating turnaround time for new requirements

· Cutting infrastructure costs by 25% and tele-interview costs by 50%

· Implementing a re-engineered underwriting process for enhanced efficiency

The Impact.

The impact of Coforge's solution is summarized as follows:

· Achieved a 2x increase in underwriting efficiency

· Reduced request processing time, leading to faster turnaround for new requirements

· Substantial cost savings in infrastructure and tele-interview expenses

· Enhanced scalability and skill-pool management