17% faster processing of card disputes for issuing bank, client of leading payment processor
Overview.
In the competitive landscape of payment processing, our client—an Issuing Bank—faced critical challenges. Balancing regulatory compliance, cost efficiency, and customer satisfaction was no easy feat. This case study delves into how Coforge partnered with the bank to streamline card dispute resolution, achieving faster turn times, significant cost savings, and improved service levels.
Providing superior turn time to customers while managing regulatory changes
Maintaining service levels while reducing costs
Solution.
Client & Coforge partnered on a complimentary Strategic Value Assessment
Roadmap of outsourcing based on complexity, risk and potential automation possibility
Initial processes identified included Merchant Deal Boarding and Scan & Image Matching
Later phases covered Merchant Maintenance, Pricing & PCI, Disputes & Charge backs, Representments, 2nd Charge backs, Merchant Downloads, Research Improved turn time management
The Impact.
98%
Turn time goals achieved (earlier 81%)
~40%
Significant cost savings
Enhanced customer satisfaction
Reduced aging and inventory
Call to Action
Discover how our solutions can revolutionize your card dispute resolution process. From faster turn times to cost savings, we’ve got you covered. Submit the form below or get in touch with us by email [company email].
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