17% faster processing of card disputes for issuing bank, client of leading payment processor

Challenges.

• Primary challenges faced in Disputes Processing
  
• Providing superior turn time to customers while managing regulatory changes
  
• Maintaining service levels while reducing costs

Solution.

• Client & Coforge partnered on a complimentary Strategic Value Assessment
  
• Roadmap of outsourcing based on complexity, risk and potential automation possibility
  
• Initial processes identified included Merchant Deal Boarding and Scan & Image Matching
  
• Later phases covered Merchant Maintenance, Pricing & PCI, Disputes & Charge backs, Representments, 2nd Charge backs, Merchant Downloads, Research Improved turn time management

The Impact.

Discover how our solutions can revolutionize your card dispute resolution process. From faster turn times to cost savings, we’ve got you covered.