Crafting Unforgettable Travel Experiences.
![Strategic Re-Platforming for a leading American Airlines. Strategic Re-Platforming for a leading American Airlines.](https://www.coforge.com/hubfs/Guest%20experience%20%26%20eCommerce%20HB%20Item%201%20-%20Strategic%20Re-Platforming%20for%20an%20American%20Airline.jpg)
Case Study
Strategic Re-Platforming for a leading American Airlines.
Experience is paramount in the travel industry as travelers now demand seamless, hassle-free, and personalized journeys. According to an IATA survey, 88% of passengers are willing to share data for a smooth travel experience. Technologies like web 3.0, commerce, AI, and analytics enable companies to quickly adapt and meet these growing customer expectations. By combining real-time customer data insights, preferences, operational data, and social and third-party data, unique personalized experiences can be built across channels. Coforge has developed a proven strategy through design thinking, prototyping, testing, and optimization to help customers create best-in-class experiences.
A few of our key offerings include:
- Building the data personalization strategies and roadmaps
- CX initiatives, customer 360 degrees, and omni-channel experiences
- E-Commerce and Mobility applications
- Digital Marketing - including campaign management, promotions, and content management.
- Customer segmentation and customer data models
- Loyalty solutions covering end-to-end management of loyalty currencies across accrual, redemption, validity, business rules, and notifications.
Success stories.
Case Study | Travel, Transportation & Hospitality | Hospitality | Guest Experience Ecommerce.
Strategic Re-Platforming web based e-commerce services for an American Airline leading more than 100% increase in web requests.Case Study | Travel, Transportation & Hospitality | Hospitality | Guest Experience Ecommerce.
Revamped customer experience contributing to higher revenue for a leading US airline.Case Study | Travel, Transportation & Hospitality | Hospitality | Guest Experience Ecommerce.
Mobile Channel booking Sales up by 100% in 6 Months for a Leading Global Airline in Europe by redesigning their website.![Guest experience & eCommerce HB Item 1 - Strategic Re-Platforming for an American Airline-1](https://www.coforge.com/hs-fs/hubfs/Guest%20experience%20%26%20eCommerce%20HB%20Item%201%20-%20Strategic%20Re-Platforming%20for%20an%20American%20Airline-1.jpg?width=600&height=800&name=Guest%20experience%20&%20eCommerce%20HB%20Item%201%20-%20Strategic%20Re-Platforming%20for%20an%20American%20Airline-1.jpg)
Case Study | Travel, Transportation & Hospitality | Hospitality | Guest Experience Ecommerce.
Strategic Re-Platforming web based e-commerce services for an American Airline leading more than 100% increase in web requests.
![Guest experience & eCommerce CS 2 - Empathetic customer experiences and higher revenue for a leading US airline](https://www.coforge.com/hs-fs/hubfs/Guest%20experience%20%26%20eCommerce%20%20CS%202%20-%20Empathetic%20customer%20experiences%20and%20higher%20revenue%20for%20a%20leading%20US%20airline.jpg?width=600&height=800&name=Guest%20experience%20&%20eCommerce%20%20CS%202%20-%20Empathetic%20customer%20experiences%20and%20higher%20revenue%20for%20a%20leading%20US%20airline.jpg)
Case Study | Travel, Transportation & Hospitality | Hospitality | Guest Experience Ecommerce.
Revamped customer experience contributing to higher revenue for a leading US airline.
![Guest experience & eCommerce CS 3 - Transforming Digital Commerce by Growing Mobile Sales by 100% in 6 Months for a Leading Global Airline in Europe](https://www.coforge.com/hs-fs/hubfs/Guest%20experience%20%26%20eCommerce%20%20CS%203%20-%20Transforming%20Digital%20Commerce%20by%20Growing%20Mobile%20Sales%20by%20100%25%20in%206%20Months%20for%20a%20Leading%20Global%20Airline%20in%20Europe.jpg?width=600&height=800&name=Guest%20experience%20&%20eCommerce%20%20CS%203%20-%20Transforming%20Digital%20Commerce%20by%20Growing%20Mobile%20Sales%20by%20100%25%20in%206%20Months%20for%20a%20Leading%20Global%20Airline%20in%20Europe.jpg)
Case Study | Travel, Transportation & Hospitality | Hospitality | Guest Experience Ecommerce.
Mobile Channel booking Sales up by 100% in 6 Months for a Leading Global Airline in Europe by redesigning their website.
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)