Today's travelers are increasingly tech-savvy, seeking streamlined and convenient journeys. From mobile check-ins to real-time luggage tracking, meeting traveler needs is essential for revenue growth. Airports that implement new technologies and services enhance passenger engagement, foster new business opportunities, and boost revenue.
To succeed in this evolving landscape, airports are integrating human-machine interaction into their digital transformation strategies. Coforge optimizes airport operations leveraging emerging technologies, industry knowledge, and a capable team.
The future of travel will likely be facilitated by digital assistants, simplifying interactions at every customer touchpoint. By adopting Coforge's automation solutions, such as chatbots, airports can enhance the passenger experience.
Coforge enables improved customer interaction throughout the passenger's airport journey:
- Departure: Live flight information and simplified bag drop
- Security: Enhanced systems for security and emigration procedures
- Transit: Integrated retail ecosystem, boarding, and gate management with location-based notifications and public announcement systems
- Customs: Efficient immigration and border processes
- Arrival: Rapid baggage retrieval and claims
Coforge's award-winning solutions help airports maximize efficiency by developing tools for health screenings, travel history verification, social distancing monitoring, and more.
