Optimize, globalize and seamlessly scale business operations.

As business complexity increases and the pace of change accelerates, it becomes increasingly difficult to control costs without diluting quality. Optimizing both the way work is done and the cost of labor to complete that work is a key goal for most Payers as savings generated in core operations can be applied to strategic imperatives.

One way to achieve cost reduction while improving quality is to leverage a partner with the scale and expertise to execute business processes while simultaneously improving them. By leveraging Coforge Business process optimization services, payers can contain costs, free-up internal resources to focus on core competencies and strategic goals, and ensure compliance and quality are not sacrificed.

Coforge, with its breadth and depth of technical and operational capabilities, along with deep industry domain knowledge can help payers:

• Deliver value-added customer service in a follow-the-sun model
• Operate/automate manual processes in key back-office operations such as Enrollment and Billing
• Resolve Claims requiring manual intervention ensuring SLAs with 24/7 production
• Provide highly skilled resources in lower cost locales
• Design, implement, and deliver process optimization solutions including automation, analytics and operations management to improve efficiency and quality
• Set up Global Capability Centers (Build, Operate, Transfer / Scale)

Our healthcare & life sciences team brings thought leadership, operational excellence, cross-industry best practices and unbiased technology expertise to accelerate your transformational efforts and speed to value. Reach out to us for more information.