Enhance your IT Operations with Coforge ITSM Plus.
Coforge ITSM Plus is an extension to ServiceNow that delivers a variety of features that are a value addition over the existing ServiceNow out of the box features. Coforge ITSM Plus boasts the following features:
Process Orchestration: Automate tasks across various departments such as incident, problem, knowledge, change and service request management.
Improved Incident Management: Coforge ITSM Plus automates incident communication plans, creates problem records from incidents and assigns them to the right person. It also includes features to streamline incident resolution and reporting.
Enhanced Problem and Knowledge Management: ITSM Plus can automatically create knowledge articles from problem tickets and includes features to capture root cause analysis and comes with pre-configured KPIs and reports.
Streamlined Change and Service Request Management: ITSM Plus allows for improved and digitized post-implementation review, CMDB driven approvals, and the ability to track the actual start and end dates of changes.
Coforge ITSM Plus can help you improve your service desk's efficiency and effectiveness.
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