Applications Support & Maintenance.

Coforge assessed the scope and provided a feasible solution and below are the key highlights.

• Value delivered by ensuring round the clock support as per the local time to cater to the international clientele.
• The faster ramp-up in new queues to ensure timely execution.
• Tailor-made quality policy to reduce the 2nd pass error rate by picking high financial impact transactions.
• Zero compliances issues and exceeding accuracy of the SLAs.
• Domain knowledge enhancement by hiring and retaining IATA certified FTEs.
• Offer support in both Back office and Voice operations to cater to the growing business needs.
• Flexibility on headcount addition & reduction as per the peak & lean seasons.