Applications Support & Maintenance.

Key Highlights of Coforge's Solution:

• Comprehensive Assessment & Feasible Solution: Coforge thoroughly evaluated the scope and presented a practical and effective solution.
• 24/7 Global Support: Ensured uninterrupted support aligned with international client time zones.
• Rapid Ramp-up: Achieved swift onboarding of new teams to meet deadlines and operational requirements.
• Enhanced Quality: Implemented a customized quality policy focusing on high-impact transactions, significantly reducing error rates.
• Operational Excellence: Maintained zero compliance issues and consistently exceeded service level agreements (SLAs) in terms of accuracy.
• Domain Expertise: Strengthened domain knowledge through hiring and retaining IATA-certified full-time employees (FTEs).
• Versatility in Operations: Provided comprehensive support across both back-office and voice operations to accommodate evolving business needs.
• Scalability & Flexibility: Offered adaptable staffing solutions with the ability to increase or decrease headcount as per seasonal demands.