Overview: Our Flight Disruption solution integrates with airline booking systems to provide real-time updates on flight delays or cancellations. It empowers customers to rebook flights or request refunds easily. For extended delays, customers receive digital food vouchers, and for overnight disruptions, the solution helps secure hotel accommodation.
Customer Challenges:
- Lack of real-time updates causes frustration.
- Manual rebooking is time-consuming.
- Refunds are complex and lengthy.
- Difficulty obtaining food vouchers or hotel rooms.
- Inefficient communication methods
Key Features:
- Airline Integration: Connects seamlessly with booking systems for real-time data.
- Empowering Passengers: Provides self-service options for rebooking and managing disruptions.
- Comprehensive Amenities: Offers food vouchers and hotel accommodation during disruptions.
- Streamlined Workflow: Automates tasks for airline staff with user-friendly interfaces.
Benefits:
- Enhanced Experience: Real-time updates and self-service options reduce confusion and empower passengers.
- Increased Productivity: Faster rebooking and streamlined refunds improve passenger experience.
- Scalability: Adapts to changing business needs without extensive infrastructure changes.
- Cost Savings: Automated workflows reduce call center workload and operational costs.
Impact:
- Reduced Wait Times: Self-service options can cut wait times from 30-60 minutes to 5-10 minutes.
- Increased Satisfaction: Self-service options can boost satisfaction by 10-15%.
- Improved On-time Performance: Can improve on-time performance for rebooked flights by 2-5%.
- Lower Costs: Self-service systems can reduce customer service costs by 30-50% per passenger.
