In today's fast-paced business world, delivering exceptional customer service experience is of paramount importance for organizations to retain customers and engage them through various channels. Equally crucial is providing an intuitive and unified platform for shipment handlers & customer service representatives, enabling predictive intelligence to identify potential shipment delays, and take corrective actions.
At Coforge, we introduce our AI-powered Shipment Tracking solution to revolutionize the customer experience.
Our Solution
The AI-powered Shipment Tracking solution encompasses:
- AI-driven predictions, influenced by shipment contents, origin, and destination weather conditions, specific documentation requirements based upon shipment contents, and shipments during holiday/festive seasons.
- Live call center service agent support for specific and detailed requests.
- Real-time incident and resolution updates.
Key Features
- AI-powered prediction engine to flag potential shipment delays (based on historic data)
- Prediction data shared across ecosystem to enable data-driven interactions with customers
- AI-powered chatbots handling routine customer queries
- Service Cloud Console integration for easy access to digital and phone conversations
- Voice transcription for AI-powered agent solutions and next-best actions
Application in Business Scenarios
Our solution caters to various use cases, including:
- Identifying potential delays, and proactively informing customers and shipment handlers
- Requesting customers for specific documentation/ certificates during booking, to avoid potential delays
- Informing potential delivery dates based upon predictive intelligence, at the time of booking the shipment itself
- Providing real-time updates and potential delay reasons to customers via AI-driven chatbots
Benefits to Businesses
- Enhanced Customer Experience & Loyalty, with proactive prevention in potential shipment delays by requesting related documents & displaying predictive ETAs to customers during booking.
- Enabling organizations to identify potential delays and engage relevant teams to minimize delays at specific locations during peak times and seasons.
- Increased agent efficiencies with AI-driven interactions and intuitive interfaces for customer service representatives, streamlining the process and increasing productivity.
- Query resolution via automated chatbots, reducing workload for customer service representatives, shifting the focus on complex issues, and delivering better experiences.
In conclusion, Coforge's AI-powered Shipment Tracking solution empowers businesses to elevate customer and support team experiences, driving efficiency, cost savings, and customer satisfaction.
Have a question? Write to us salesforce@coforge.com
