Within the travel industry, a leading UK-based entity sought to elevate Contact Center operations via automation. Leveraging Predictive AI, it introduced a cohesive agent interface that streamlines tasks, eradicating the necessity for multiple applications. This strategy heightens operational efficiency, trimming Average Handling Time (AHT). Furthermore, AI contributes to email channel optimization, enabling segmentation, categorization, routing, and insights, thereby enhancing customer service quality.
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