Empowering OTAs to drive Conversion & deliver personalized Customer Service.

Travelers’ expectations to get the personalized, itinerary, packages etc at, competitive pricing, and convenience has bought the OTA on forefront.

At Coforge, we understand being able to offer a personalized experience is what wins customers and keeps them coming back.

Our offerings drive personalization, increase conversion, and enable OTAs to grow their business.

On-Holiday Support

AI Suite of Offerings

Real-Time Agent Assistance: Provides immediate guidance, empathetic responses, and automates post-call tasks during customer interactions with issues such as flight delays, hotel check-in problems, or itinerary adjustments

GDS Support

We have in-house GDS CoE for major platforms like Sabre, Amadeus and provide end-to end Orchestration, graphics support, GDS management including Ticketing & Fulfillment, Changes & Refunds, and Back Office functions.

As strategic BPS partners, we ensure seamless integration and operational efficiency, enabling our clients to focus on core business objectives while delivering exceptional service experiences to their customers.

Solutions offered within Online Travel Agencies & Travel Management Companies include:

• Reservations & Customer Service for Air, Hotels, Car Rental, Vacations
• GDS: Ticketing & Fulfilment, Changes & Refunds, Back office
• Schedule Change & Refunds (ATC/Manual)
• Cart Abandon Sales Support
• Corporate Travelers Support
• Customer Onboarding & Migrations support for Travel Management Companies
• Technical Helpdesk: L1
• Back Office & Administrative Support