Empowering OTAs to drive Conversion & deliver personalized Customer Service.
![AI enables next level of Passenger Experience with Responsible AI and GenAI. AI enables next level of Passenger Experience with Responsible AI and GenAI.](https://www.coforge.com/hubfs/HB%20Item%201%20(2)-Jul-24-2024-05-40-15-0606-AM.jpeg)
BLOG
AI enables next level of Passenger Experience with Responsible AI and GenAI.
![Reshaping the future of Flyer Experience. Reshaping the future of Flyer Experience.](https://www.coforge.com/hubfs/HB%20Item%202%20(8).png)
WHITEPAPER
Reshaping the future of Flyer Experience.
![43% improvement in C-SAT scores for a Voice-based Customer Service. 43% improvement in C-SAT scores for a Voice-based Customer Service.](https://www.coforge.com/hubfs/HB%20Item%203%20(6)-1.png)
CASE STUDY
43% improvement in C-SAT scores for a Voice-based Customer Service.
![Maintaining 99% Quality Levels while transitioning Customer Service for a seamless Customer Experience. Maintaining 99% Quality Levels while transitioning Customer Service for a seamless Customer Experience.](https://www.coforge.com/hubfs/Hb%20Item%204%20(1)-1.png)
CASE STUDY
Maintaining 99% Quality Levels while transitioning Customer Service for a seamless Customer Experience.
Travelers’ expectations to get the personalized, itinerary, packages etc at, competitive pricing, and convenience has bought the OTA on forefront.
At Coforge, we understand being able to offer a personalized experience is what wins customers and keeps them coming back.
Our offerings drive personalization, increase conversion, and enable OTAs to grow their business.
On-Holiday Support
AI Suite of Offerings
Real-Time Agent Assistance: Provides immediate guidance, empathetic responses, and automates post-call tasks during customer interactions with issues such as flight delays, hotel check-in problems, or itinerary adjustments
GDS Support
We have in-house GDS CoE for major platforms like Sabre, Amadeus and provide end-to end Orchestration, graphics support, GDS management including Ticketing & Fulfillment, Changes & Refunds, and Back Office functions.
As strategic BPS partners, we ensure seamless integration and operational efficiency, enabling our clients to focus on core business objectives while delivering exceptional service experiences to their customers.
Solutions offered within Online Travel Agencies & Travel Management Companies include:
- Reservations & Customer Service for Air, Hotels, Car Rental, Vacations
- GDS: Ticketing & Fulfilment, Changes & Refunds, Back office
- Schedule Change & Refunds (ATC/Manual)
- Cart Abandon Sales Support
- Corporate Travelers Support
- Customer Onboarding & Migrations support for Travel Management Companies
- Technical Helpdesk: L1
- Back Office & Administrative Support
Success stories.
![CS Item 1 (2)-3](https://www.coforge.com/hs-fs/hubfs/CS%20Item%201%20(2)-3.jpeg?width=600&height=800&name=CS%20Item%201%20(2)-3.jpeg)
Case Study | Business Process Solutions.
Hassle-free Business Travel Booking of Air, Hotel, Car, Insurance done via Self Booking Tool.
What we know.
![HB Item 3-Jul-24-2024-06-20-48-7539-AM](https://www.coforge.com/hs-fs/hubfs/HB%20Item%203-Jul-24-2024-06-20-48-7539-AM.png?width=600&height=800&name=HB%20Item%203-Jul-24-2024-06-20-48-7539-AM.png)
Blog | Business Process Solutions.
How to achieve personalized Customer Experience.
![HB Item 2 (1)-4](https://www.coforge.com/hs-fs/hubfs/HB%20Item%202%20(1)-4.jpeg?width=600&height=800&name=HB%20Item%202%20(1)-4.jpeg)
Blog | Business Process Solutions.
Top trends emerging in Travel, Transportation, and Hospitality sector.
Our credentials.
75
NPS, Travel 2023
20%
CSAT improvement for OTAs while fostering growth
3.5M
contact center calls
Our technology partners.
![logo logot](https://www.coforge.com/hubfs/Imported%20sitepage%20images/sita%20new.png)
![logo logot](https://www.coforge.com/hubfs/switchfly-logo-vector.png)
![logo logot](https://www.coforge.com/hubfs/aws-logo%20(1).png)
![logo logot](https://www.coforge.com/hubfs/pega-3.png)
![logo logot](https://www.coforge.com/hubfs/sats-logo-1.png)
![logo logot](https://www.coforge.com/hubfs/amadeus-logo.png)
![logo logot](https://www.coforge.com/hubfs/iata-logo.jpg)
![logo logot](https://www.coforge.com/hubfs/microsoft-azure-logo.png)
Connect with our experts.
![Venkat Gudapati Venkat Gudapati](https://www.coforge.com/hs-fs/hubfs/Venkat%20Gudapati-1.jpg?width=400&height=420&name=Venkat%20Gudapati-1.jpg)
Venkat Gudapati
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)