Deliver exceptional Guest Experiences and streamline Operations with Hotel & Hospitality BPS.

Coforge partners with global businesses, offering specialized Business Process Services (BPS). Our tailored solutions optimize efficiency and drive growth across diverse industries. Leveraging advanced technologies and deep domain expertise, including AI, machine learning, and analytics, we deliver scalable and cost-effective BPS solutions.

With a skilled team and proven track record, Coforge manages critical processes such as customer service, finance and accounting, HR operations, and more. Our comprehensive approach ensures operational excellence, regulatory compliance, and improved customer satisfaction. As trusted BPS partners, we enable businesses to focus on core competencies while enhancing overall productivity and profitability.

Solutions offered within Hotels and Hospitality include:

• Central Reservations Desk
• Customer Support (calls emails, chat)
• Loyalty Desk & Distribution
• Contract Loading; Rate Loading
• Rate Parity Monitoring
• Sales Support: Group, M&E RFPs
• Technical Helpdesk: L1