Deliver exceptional Guest Experiences and streamline Operations with Hotel & Hospitality BPS.
Coforge partners with global businesses, offering specialized Business Process Services (BPS). Our tailored solutions optimize efficiency and drive growth across diverse industries. Leveraging advanced technologies and deep domain expertise, including AI, machine learning, and analytics, we deliver scalable and cost-effective BPS solutions.
With a skilled team and proven track record, Coforge manages critical processes such as customer service, finance and accounting, HR operations, and more. Our comprehensive approach ensures operational excellence, regulatory compliance, and improved customer satisfaction. As trusted BPS partners, we enable businesses to focus on core competencies while enhancing overall productivity and profitability.
Solutions offered within Hotels and Hospitality include:
- Central Reservations Desk
- Customer Support (calls emails, chat)
- Loyalty Desk & Distribution
- Contract Loading; Rate Loading
- Rate Parity Monitoring
- Sales Support: Group, M&E RFPs
- Technical Helpdesk: L1
Success stories.
![CS Item 1 (3)-3](https://www.coforge.com/hs-fs/hubfs/CS%20Item%201%20(3)-3.jpeg?width=600&height=800&name=CS%20Item%201%20(3)-3.jpeg)
Case Study | Business Process Solutions.
Expanded detailed Commercial Property Search across third party websites while maintaining 100% Data Quality.
![CS Item 2 (2)-3](https://www.coforge.com/hs-fs/hubfs/CS%20Item%202%20(2)-3.jpeg?width=600&height=800&name=CS%20Item%202%20(2)-3.jpeg)
Case Study | Business Process Solutions.
Accelerating Mobile-Enablement of a Technology Provider’s Hotel Reservation System.
What we know.
![Artefact 1 (2)-4](https://www.coforge.com/hs-fs/hubfs/Artefact%201%20(2)-4.jpeg?width=600&height=800&name=Artefact%201%20(2)-4.jpeg)
Blog | Business Process Solutions.
How to achieve personalized Customer Experience.
![HB Item 2 (2)-Jul-24-2024-06-50-14-8782-AM](https://www.coforge.com/hs-fs/hubfs/HB%20Item%202%20(2)-Jul-24-2024-06-50-14-8782-AM.jpeg?width=600&height=800&name=HB%20Item%202%20(2)-Jul-24-2024-06-50-14-8782-AM.jpeg)
Blog | Business Process Solutions.
Top trends emerging in Travel, Transportation, and Hospitality sector.
Our credentials.
60+
Hotel and Casino Technology operations managed
75
NPS, Travel 2023
3.5M
contact center calls
Our technology partners.
![logo logot](https://www.coforge.com/hubfs/Imported%20sitepage%20images/sita%20new.png)
![logo logot](https://www.coforge.com/hubfs/switchfly-logo-vector.png)
![logo logot](https://www.coforge.com/hubfs/aws-logo%20(1).png)
![logo logot](https://www.coforge.com/hubfs/pega-3.png)
![logo logot](https://www.coforge.com/hubfs/sats-logo-1.png)
![logo logot](https://www.coforge.com/hubfs/amadeus.jpg)
![logo logot](https://www.coforge.com/hubfs/iata-logo.jpg)
![logo logot](https://www.coforge.com/hubfs/servicenow-Jul-22-2024-01-22-27-6335-PM.png)
![logo logot](https://www.coforge.com/hubfs/microsoft-azure-logo.png)
Connect with our experts.
![Venkat Gudapati Venkat Gudapati](https://www.coforge.com/hs-fs/hubfs/Venkat%20Gudapati-1.jpg?width=400&height=420&name=Venkat%20Gudapati-1.jpg)
Venkat Gudapati
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)