Optimize Shore Excursions and redefine Cruise Experience with AI-powered Cruise Solutions.

The cruise and entertainment industry are at the forefront of meeting the heightened customer expectations and preferences for on-board services, shore excursions, and itineraries.

These elevated standards have set a new benchmark, compelling the industry to innovate and adapt to new normal along with managing the changing government regulations, environmental policies, and rising fuel costs at the same time.

These challenges necessitate constant innovation in business models, processes and customer service experience.

Coforge has been delivering innovative solutions to hospitality, and cruise enterprises for over a decade. As a strategic partner, Coforge service offerings are focused on meeting the strategic trends.

The world’s Top 3 cruise liners are our customers along with 50+ Hotels and Casino properties.

Analytics Suite

Our analytics solutions leverage segmentation, clustering, and predictive analytics to empower clients to understand their customers better by providing insights into customer acquisition, retention, and cross-sell/up-sell opportunities. We use techniques to achieve these goals

AI Suite of Offerings

Package Querier Bot: Efficiently retrieves packages, bookings, itinerary information from vast datasets using contextual understanding.

Real-Time Agent Assistance: Provides immediate guidance, empathetic responses, and automates post-call tasks during customer interactions.

Self-Service Autonomous Agent: Addresses inquiries, procedural questions, and common issues with multilingual capabilities and real-time sentiment analysis

Solution offered within Cruise and Entertainment include:

• Reservations & Booking for Cruise Vacations
• Customer Support for Cruise Vacationers
• Air Operations Support
• Contact Center
• Queues Management
• Crew Travel Support, Back Office Support
• Customer Support (calls emails, chat) Loyalty Desk, Distribution & Content Management Contract Loading; Rate Loading
• Rate Parity Monitoring
• Sales Support: Group, M&E RFPs