Redefining the Airline Industry through seamless integration of technology and domain expertise.

At Coforge BPS, we are redefining the airline industry through seamless integration of technology and domain expertise, elevating customer experiences to unprecedented levels. Our AI-powered chatbots deliver real-time assistance for passenger queries, booking modifications, and flight details, alleviating operational burdens while ensuring continuous support.

Backed by 24x7 global contact centers staffed with multilingual agents, we provide personalized service that enhances passenger satisfaction and loyalty & drive efficiency gains and cost savings for airlines. Our commitment to quality is upheld through rigorous processes, maintaining a consistent 98% quality level across all customer interactions. We provide uninterrupted services, ensuring airlines can navigate challenges seamlessly while delivering exceptional experiences to their passengers worldwide.

Solutions offered within Airlines include:

• Multi-channel/ multi-lingual Reservations/ Bookings
• Customer Care & Digital Helpdesk Services
• Customer Queue Management: Changes / Cancellations / Refunds, SSRs
• Loyalty Support: mileage support, account support, VIP hot line
• Baggage Desk: Customer inquiries, claims handling, Baggage Bots & Innovation
• IROPs: Disruption support & reaccommodating
• Flight Attendant Support: Administrative activities
• Employee Travel Center; Finance & Accounting