Redefining the Airline Industry through seamless integration of technology and domain expertise.
![AI enables next level of Passenger Experience with Responsible AI and GenAI. AI enables next level of Passenger Experience with Responsible AI and GenAI.](https://www.coforge.com/hubfs/HB%20Item%201%20(1)-Jul-24-2024-04-58-08-3210-AM.jpeg)
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AI enables next level of Passenger Experience with Responsible AI and GenAI.
![90% faster Speed to Answer, 8% more Sales Conversion: Transforming a Low-Cost Airline's Call Center. 90% faster Speed to Answer, 8% more Sales Conversion: Transforming a Low-Cost Airline's Call Center.](https://www.coforge.com/hubfs/HB%20Item%202%20(7)-2.png)
CASE STUDY
90% faster Speed to Answer, 8% more Sales Conversion: Transforming a Low-Cost Airline's Call Center.
![Coforge charts the course for Airline Transformation in the Digital Age. Coforge charts the course for Airline Transformation in the Digital Age.](https://www.coforge.com/hubfs/HB%20Item%203%20(5)-1.png)
BLOG
Coforge charts the course for Airline Transformation in the Digital Age.
![Customer and Digital Trends shaping the Aviation Industry. Customer and Digital Trends shaping the Aviation Industry.](https://www.coforge.com/hubfs/TTH%20Article%202%20-%20Customer%20and%20digital%20trends%20shaping%20the%20Aviation%20industry%20(1).jpg)
BLOG
Customer and Digital Trends shaping the Aviation Industry.
At Coforge BPS, we are redefining the airline industry through seamless integration of technology and domain expertise, elevating customer experiences to unprecedented levels. Our AI-powered chatbots deliver real-time assistance for passenger queries, booking modifications, and flight details, alleviating operational burdens while ensuring continuous support.
Backed by 24x7 global contact centers staffed with multilingual agents, we provide personalized service that enhances passenger satisfaction and loyalty & drive efficiency gains and cost savings for airlines. Our commitment to quality is upheld through rigorous processes, maintaining a consistent 98% quality level across all customer interactions. We provide uninterrupted services, ensuring airlines can navigate challenges seamlessly while delivering exceptional experiences to their passengers worldwide.
Solutions offered within Airlines include:
- Multi-channel/ multi-lingual Reservations/ Bookings
- Customer Care & Digital Helpdesk Services
- Customer Queue Management: Changes / Cancellations / Refunds, SSRs
- Loyalty Support: mileage support, account support, VIP hot line
- Baggage Desk: Customer inquiries, claims handling, Baggage Bots & Innovation
- IROPs: Disruption support & reaccommodating
- Flight Attendant Support: Administrative activities
- Employee Travel Center; Finance & Accounting
Success stories.
![CS Item 1 (1)-4](https://www.coforge.com/hs-fs/hubfs/CS%20Item%201%20(1)-4.jpeg?width=600&height=800&name=CS%20Item%201%20(1)-4.jpeg)
Case Study | Business Process Solutions.
25% improved CX & ~$2M in potential savings in an International Airline’s Platform Migration.
![CS Item 2 (1)-2](https://www.coforge.com/hs-fs/hubfs/CS%20Item%202%20(1)-2.jpeg?width=600&height=800&name=CS%20Item%202%20(1)-2.jpeg)
Case Study | Business Process Solutions.
Improving CX by reducing Issue Resolution Time by nearly 70% for a Leading European Airline.
What we know.
![Artefact 1-4](https://www.coforge.com/hs-fs/hubfs/Artefact%201-4.jpeg?width=600&height=800&name=Artefact%201-4.jpeg)
Blog | Business Process Solutions.
How to achieve personalized Customer Experience.
![HB Item 2-Jul-24-2024-05-22-56-5431-AM](https://www.coforge.com/hs-fs/hubfs/HB%20Item%202-Jul-24-2024-05-22-56-5431-AM.jpeg?width=600&height=800&name=HB%20Item%202-Jul-24-2024-05-22-56-5431-AM.jpeg)
Blog | Business Process Solutions.
Top trends emerging in Travel, Transportation, and Hospitality sector.
Our credentials.
60+
Airline Customers
65+
Airport Implementations
75
NPS, Travel 2023
3600+
Aviation Domain certified engineers
Our technology partners.
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Connect with our experts.
![Venkat Gudapati Venkat Gudapati](https://www.coforge.com/hs-fs/hubfs/Venkat%20Gudapati-1.jpg?width=400&height=420&name=Venkat%20Gudapati-1.jpg)
Venkat Gudapati
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)