Ushering in a New Era of Retail with AI Solutions for Personalized Engagement.
![Managed Content & Catalogue Services with an impressive accuracy of 98% for Leading Retail Corporation Managed Content & Catalogue Services with an impressive accuracy of 98% for Leading Retail Corporation](https://www.coforge.com/hubfs/HB%20Item%201%20(11)-1.png)
Case Study
Managed Content & Catalogue Services with an impressive accuracy of 98% for Leading Retail Corporation
![From Categorizing to Selling Products From Categorizing to Selling Products](https://www.coforge.com/hubfs/HB%20Item%202%20(7)-1.png)
Whitepaper
From Categorizing to Selling Products
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Blog
Gaining a competitive edge in retail with Machine Learning
![Digital Transformation: How it is linked to Customer Success Digital Transformation: How it is linked to Customer Success](https://www.coforge.com/hubfs/HB%20Item%204%20(2).png)
Blog
Digital Transformation: How it is linked to Customer Success
The global retail sector is witnessing significant transformation in customer interaction and purchasing habits. Moving from multi-channel to omnichannel strategies, businesses are embracing "phygital retail" or hybrid shopping to enhance personalized and efficient shopping experiences. This shift emphasizes experiential purchasing, driven by customer demand for hyper-personalization and growing immediacy.
Coforge supports retailers in enhancing consumer engagement and optimizing operations with services that directly address these strategic trends, empowering them to thrive in this evolving landscape.
Suite of AI solutions encompassing the entire consumer journey and beyond
Product Querier Bot facilitates efficient product queries through vast datasets in retailer's digital library, utilizing contextual understanding over keywords for versatile data retrieval.
Our Real-Time Agent Assistance solution enables immediate guidance, next best action, live anxiety checks, empathetic responses, guided workflows, auto call disposition during customer interactions, swiftly resolving issues and automating post-call tasks like summarization and notes maker.
Self-Service Autonomous Agent acts as a digital employee equipped with 20+language response capability, real-time sentiment analysis and seamless hand-off, promptly addressing inquiries, procedural questions, ticket follow-ups, and common issues.
Augmented Reality (AR) and Virtual Reality (VR): AR/VR to elevate customer engagement and transform shopping experiences enabling hyper personalization through virtual try-ons, interactive product demonstrations, and personalized shopping environments that redefine how consumers interact with brands and products, both online and in-store.
Retain Analytics Solutions: Our supply chain solutions optimize operations with agile demand planning and forecasting, ensuring retailers meet consumer expectations for immediacy and efficiency in store and supply chain management.
Success stories.
Case Study | Biz Ops. | Retail & Consumer Packaged Goods
Building Next Generation IT Services Operations for an International Coffee Chain.Case Study | Biz Ops. | Retail & Consumer Packaged Goods
Leveraging enhanced connectivity with CRM Platforms.Case Study | Biz Ops. | Retail & Consumer Packaged Goods
Video Monitoring Services to monitor Overage, Shortage, and Damage (OS&D) Events in the Supply Chain.![CS Item 1 (9)-1](https://www.coforge.com/hs-fs/hubfs/CS%20Item%201%20(9)-1.jpeg?width=600&height=800&name=CS%20Item%201%20(9)-1.jpeg)
Case Study | Biz Ops. | Retail & Consumer Packaged Goods
Building Next Generation IT Services Operations for an International Coffee Chain.
![CS Item 2 (9)-1](https://www.coforge.com/hs-fs/hubfs/CS%20Item%202%20(9)-1.jpeg?width=600&height=800&name=CS%20Item%202%20(9)-1.jpeg)
Case Study | Biz Ops. | Retail & Consumer Packaged Goods
Leveraging enhanced connectivity with CRM Platforms.
![CS Item 3 (9)-1](https://www.coforge.com/hs-fs/hubfs/CS%20Item%203%20(9)-1.jpeg?width=600&height=800&name=CS%20Item%203%20(9)-1.jpeg)
Case Study | Biz Ops. | Retail & Consumer Packaged Goods
Video Monitoring Services to monitor Overage, Shortage, and Damage (OS&D) Events in the Supply Chain.
What we know.
BLOG | Biz Ops. | Retail & Consumer Packaged Goods
Trends in Customer Loyalty Programmes.BLOG | Biz Ops. | Retail & Consumer Packaged Goods
Big Data in Retail.BLOG | Biz Ops. | Retail & Consumer Packaged Goods
5 + 1 must have Technologies for E-commerce success.![Artefact 1 (7)-3](https://www.coforge.com/hs-fs/hubfs/Artefact%201%20(7)-3.jpeg?width=600&height=800&name=Artefact%201%20(7)-3.jpeg)
BLOG | Biz Ops. | Retail & Consumer Packaged Goods
Trends in Customer Loyalty Programmes.
![Artefact 2 (6)-3](https://www.coforge.com/hs-fs/hubfs/Artefact%202%20(6)-3.jpeg?width=600&height=800&name=Artefact%202%20(6)-3.jpeg)
BLOG | Biz Ops. | Retail & Consumer Packaged Goods
Big Data in Retail.
![Artefact 3 (3)-4](https://www.coforge.com/hs-fs/hubfs/Artefact%203%20(3)-4.jpeg?width=600&height=800&name=Artefact%203%20(3)-4.jpeg)
BLOG | Biz Ops. | Retail & Consumer Packaged Goods
5 + 1 must have Technologies for E-commerce success.
Our credentials.
1000+
People
24/7
Service Delivery
98.7%
SLA
Retail Analytics CoE
Our clients.
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Connect with our experts.
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WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
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